1. General Policy
Due to the nature of our business and the services provided, refunds may only be issued under specific conditions described below. By purchasing our services or products, you agree to this Refund Policy.
2. Eligibility for Refunds
Refunds are considered under the following conditions:
A. Listing Services (e.g., paid property listings)
- Refunds are not available once a listing is live.
- If your listing was not published due to a technical error on our end, we will issue a full refund or allow a repost free of charge.
B. Subscription Plans (e.g., premium user access)
- You may cancel at any time.
- Refunds are only available for annual plans if cancellation is requested within 7 days of purchase and no premium services have been used.
- Monthly plans are non-refundable.
C. Digital Products (e.g., guides, reports, or courses)
- If you are unsatisfied, you may request a refund within 3 days of purchase, provided the product has not been downloaded or accessed in full.
- No refunds will be issued for digital content once accessed.
D. Consulting Services (e.g., one-on-one sessions)
- Cancellations made at least 24 hours before the scheduled session are eligible for a full refund or free rescheduling.
- No-shows or cancellations within 24 hours are non-refundable.
3. How to Request a Refund
To request a refund, please contact our customer service team at:
📧 Email: [your@email.com]
📞 Phone: [Your Phone Number]
📅 Include: Your name, order ID, service purchased, and reason for the refund request.
We aim to respond to all refund inquiries within 3 business days.
4. Processing Time
Approved refunds will be processed back to your original method of payment within 5–10 business days, depending on your financial institution.
5. Non-Refundable Items
Refunds will not be issued for:
- Completed services (e.g., delivered consultations or published listings)
- Custom marketing packages or design services
- Non-refundable third-party fees (e.g., MLS fees, advertising costs)
6. Policy Changes
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the effective date noted.
